Frequently Asked Questions

Find answers to the most common questions about our temporary email service

General Questions

What is a temporary email service?

A temporary email service provides disposable email addresses that you can use to sign up for websites, receive verification codes, or access content without revealing your personal email address. These addresses automatically expire after a set period, helping to protect your privacy and reduce spam.

How long do temporary email addresses last?

Our free temporary email addresses last for 24 hours. After this period, the email address and all messages are automatically deleted. Premium accounts can access extended retention periods of up to 7 days.

Is MyTempMail.cloud free to use?

Yes, MyTempMail.cloud offers a completely free basic service that includes 24-hour email addresses and standard features. We also offer premium plans with extended retention periods, custom domain options, and additional features for users who need enhanced functionality.

Can I receive attachments?

Yes, our temporary email addresses can receive attachments up to 10MB in size for free accounts. Premium accounts can receive attachments up to 25MB in size.

Is using a temporary email service legal?

Yes, using a temporary email service is perfectly legal. However, users are responsible for following our Acceptable Use Policy and not using the service for illegal activities, fraud, or violating the terms of service of other websites.

Privacy & Security

Is my data safe with MyTempMail.cloud?

Yes, we prioritize your privacy and security. We do not log personal information, and all emails are automatically deleted after their expiration period. We implement industry-standard security measures to protect any data temporarily stored on our servers.

For more details, please review our Privacy Policy.

Can others see my temporary emails?

No, your temporary emails are private and only accessible by you through your browser session. However, since temporary email services are not encrypted end-to-end like secure email providers, they are best used for non-sensitive communications.

Do you track or sell my data?

No, we do not sell your data to third parties. We collect minimal information necessary to provide our service, such as IP addresses for abuse prevention. Free accounts may see advertisements, but these are not personalized based on email content.

Are temporary emails anonymous?

Temporary emails provide a layer of privacy by not requiring personal information, but they are not completely anonymous. Your IP address may be logged when accessing our service. For complete anonymity, consider using our service in combination with a VPN.

How to Use

How do I create a temporary email address?

Creating a temporary email is simple:

  1. Visit our homepage at mytempmail.cloud
  2. A random email address will be automatically generated for you
  3. You can use the "Copy" button to copy the email address to your clipboard
  4. If you want a different address, click the "Generate New" button

No registration or personal information is required for our basic service.

How do I check messages in my temporary inbox?

After generating your temporary email address:

  1. Remain on our website or return to it after using the email elsewhere
  2. New messages will appear automatically in the inbox section
  3. Click on any message to view its contents
  4. Messages are updated in real-time without needing to refresh the page

Can I send emails from my temporary address?

Free accounts can only receive emails. Premium accounts have the option to send a limited number of outgoing messages. This limitation helps prevent abuse of our service for spam purposes.

How can I save or download emails?

To save emails:

  • Open the email you want to save
  • Use the "Download" button to save the email as an .eml file
  • For attachments, click the attachment name to download it directly
  • Premium users can also forward emails to a permanent address

Remember that all emails will be automatically deleted after the expiration period.

Troubleshooting

Why am I not receiving expected emails?

If you're not receiving expected emails, check the following:

  • Confirm you provided the correct temporary email address
  • Some websites block temporary email domains to prevent abuse
  • Large attachments might delay email delivery
  • Check the spam folder in your temporary inbox
  • Some emails might take a few minutes to arrive

If problems persist, try generating a new address or consider upgrading to a premium account with custom domains.

My temporary email address expired too soon. Can I recover the emails?

Unfortunately, once a temporary email address expires, all associated emails are permanently deleted from our system. This is a core privacy feature of our service. To avoid losing important emails:

  • Download important emails before the expiration period
  • Consider upgrading to a premium account for longer retention periods
  • Forward critical emails to a permanent address

The website I'm using won't accept my temporary email. What can I do?

Some websites and services actively block known temporary email domains to prevent abuse. If you encounter this issue:

  • Try generating a new address that might use a different domain
  • Upgrade to a premium account to use custom domains that are less likely to be blocked
  • For services that genuinely need to contact you long-term, consider using your regular email address

My browser crashed. Can I recover my temporary email?

Free accounts are session-based, meaning if you close your browser or it crashes, you may lose access to that temporary email address. To avoid this problem:

  • Write down or save your temporary email address somewhere secure
  • Premium accounts can save and retrieve email addresses through their account dashboard
  • Consider upgrading if you need persistent access to your temporary addresses

Premium Features

What additional features do premium accounts offer?

Premium accounts include several enhanced features:

  • Extended email retention for up to 7 days
  • Custom domain options to avoid blocked domains
  • Ability to send limited outgoing emails
  • Multiple simultaneous email addresses
  • Email forwarding to permanent addresses
  • Increased attachment size limits (up to 25MB)
  • No advertisements
  • Priority customer support

How much does a premium account cost?

We offer several premium plans to suit different needs:

  • Basic Premium: $3.99/month - Includes 3-day retention and 5 email addresses
  • Advanced Premium: $6.99/month - Includes 7-day retention and 10 email addresses
  • Pro Premium: $9.99/month - Includes 7-day retention, unlimited addresses, and all premium features

We also offer annual plans with a 20% discount compared to monthly billing.

How do I upgrade to a premium account?

To upgrade to a premium account:

  1. Click the "Upgrade" button in the top navigation
  2. Select your preferred premium plan
  3. Create an account with a permanent email address
  4. Complete the payment process through our secure payment gateway
  5. Your account will be instantly upgraded with premium features

We accept credit/debit cards, PayPal, and cryptocurrencies as payment methods.

Can I cancel my premium subscription?

Yes, you can cancel your premium subscription at any time:

  1. Log in to your account dashboard
  2. Go to "Subscription Settings"
  3. Click "Cancel Subscription"
  4. Confirm your cancellation

Your premium features will remain available until the end of your current billing period. We do not offer prorated refunds for partial months.

Can't find what you're looking for?

If you have any other questions or need assistance, feel free to contact our support team.

Contact Support